Utility Finance
Residential Water & Sewer
General Information
To Report Water & Sewer Emergencies (Water Breaks & Sewer Backups) Between 8:30 AM-5 PM, Contact (843) 665-3236 or (843) 665-3155, Option 4.
To Report Water & Sewer Emergencies After Hours or when the City Center is Closed (Weekends, Holidays, and after 5 pm), Contact (843) 665-3236. These calls are forwarded to Police Dispatch and conveyed to on-call Public Works & Utilities Department personnel.
Billing/Account Setup Questions Contact (843) 665-3155 Option 2. If no answer, please leave a voicemail and someone will return your call. You may also contact us via email at utilitybilling@cityofflorencesc.gov.
Utility Finance Business Hours are Monday-Friday, 8:30 am to 5:00 pm.
SETUP SERVICE AND RATES/FEES
The following documentation is required to establish water/sewer utility service:
- Copy of Lease Agreement or Settlement Statement in name of applicant
- Copy of applicant’s Driver’s License or State Issue ID
- New Service Application
- $50 Setup Fee for Inside City Customers (accepted in-person or by mail)
- $100 Setup fee for Outside City Customers (accepted in-person or by mail)
Please note: Water and sewer utility service can be established on the same business day only if all required documentation is received by 11:30 a.m. Documentation received after 11:30 a.m. will result in service being established on the next business day.
Applicants may apply in person at the Florence City Center, 324 West Evans Street, Florence, SC 29501 or by email at utilitybilling@cityofflorencesc.gov.
The City of Florence bills all metered water &/or sewer customers monthly. Sewer charges on these bills are based on water consumption. Payment is due on the 15th of each month and bills are considered past due if not paid by that date. Bills not paid by the 15th will be assessed a $6.00 late fee. Any account that falls 60 days delinquent will be subject to service disconnection. Should an account fall 90 days delinquent, City of Florence staff will either lock the meter or pull the meter. A $75.00 fee is charged in these instances and must be paid in full along with any outstanding balance prior to reconnection of service.
If an account is disconnected, the bill must be paid in full plus a cut off penalty of $20.00 for City Residents and $30.00 for customers outside the City limits. Reconnection payments can be made at Florence City Center during business hours.
Returned checks subject the account holder to immediate disconnection. To restore service, the full amount of the check plus a $30.00 return check charge must be paid.
Delinquent Collection Policy
Pursuant to the South Carolina Setoff Debt Collection Act, the City of Florence has the right to collect any sum due and owed by the applicant through offset of the applicant’s state income tax refund. If the City of Florence chooses to pursue debts owed by the applicant through the Setoff Debt Collection Act, the applicant will pay all fees and costs incurred through the setoff process, including fees charged by the Department of Revenue, the Municipal Association of South Carolina and the City of Florence. If the City of Florence chooses to pursue debts in a manner other than setoff, the applicant will pay the costs and fees associated with the selected manner as well.
- Use the "Pay Online" Quick Link on City Homepage
- Access https://ubill.cityofflorence.com/
- Bank Draft by completing online application here.
- Telephone at 843-665-3155, Option 1
- Bank Transfer through your Bank's Bill Pay
- Drop Boxes located in the rear parking lot of the City Center
- By mail with the detachable payment stub sent to P.O. Box 96881, Charlotte, NC 298260
- By mail to the address on your statements or to 324 West Evans Street, Florence, SC 29501
INSIDE CITY LIMITS
| WATER | SEWER | TOTAL |
|---|---|---|
Base Rate 3/4" Meter $19.41 Volume Charge (Per 1000 Gallons) $2.88 | Base 3/4" Meter $36.43 Volume Charge (Per 1000 Gallons) $4.39 |
$55.84
$7.27 |
OUTSIDE CITY LIMITS
| WATER | SEWER | TOTAL |
|---|---|---|
Base Rate 3/4" Meter $30.01 Volume Charge (Per 1000 Gallons) $4.95 | Base Rate 3/4" Meter $58.80 Volume Charge (Per 1000 Gallons) $7.56 |
$88.81
$12.51 |
APPLICATION FOR NEW UTILITY SERVICE(opens in a new tab)
APPLICATION FOR TEMPORARY SERVICE(opens in a new tab)
TRANSFER OF WATER AND SEWER SERVICE(opens in a new tab)
CITY OF FLORENCE UTILITIES BANK DRAFT APPLICATION(opens in a new tab)
REQUEST FOR LEAK OR POOL FILL ADJUSTMENTS(opens in a new tab)
CITY OF FLORENCE WATER/SEWER TAP APPLICATION (PDF, 481.1 KB)(opens in a new tab)
CARE Program
The "Coins that Add Relief and Enable" (CARE) Program was created to provide a means to permit customers of the City's Utility System who are willing to give a small amount on a monthly basis by "rounding up" their monthly utility charges to the next whole dollar to assist customers of the City's utility system who are in need of assistance.
How to Apply:
- Contact Lighthouse Ministries by phone to determine eligibility and to schedule an appointment.
- Monday and Wednesday from 1:00 pm - 3:00 pm
- To receive assistance through the CARE Program, applicants must receive their water from the City of Florence.
- During the initial phone call, there will be a pre-screening to determine eligibility based on the City of Florence Round Up “Coins that Add Relief and Enable” (CARE) Program Guidelines.
- Once eligibility is determined, an interview will be scheduled for a later date.
